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Social Media Crisis Control! [Tweetchat]

23rd October 2015 @ 1:00 pm - 2:00 pm ET

Once you’re on social media, your nonprofit will start having conversations with an online community. This is great! Except for when it’s not. This tweetchat will tackle what to do when people are pranking, criticizing, making up lies about, or otherwise trolling your organization on social media.

The Questions:

Q1: When do you decide to engage with criticism on social media and what should you do?
Q2: What organization did well after a social media crisis & what were the takeaways?
Q3: What do you do when the public knows more about the crisis than your organization does?
Q4: What are good tools for keeping an eye on what people are saying online about your organization?
Q5: Share some funny social media bloops you’ve seen. How would you have responded?
Q6: How can employees be good online ambassadors for nonprofit organizations?
Q7: Who in the organization should handle social media crises and problems?

Join us on Friday at 1 pm ET with #SM4NP.


23rd October 2015
1:00 pm - 2:00 pm ET
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